Policies

ONLINE ORDERS:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@justpressplayonline.com. Please note that returns will need to be sent to the following address: 2007 Lincoln Highway E, Lancaster, Pa 17603 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@justpressplayonline.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

In Store Returns:

  • All returns require the original receipt.
  • We can make keeping your receipt easy! Set up a customer account in one of our stores, and all of your future purchases can be stored in our system.  It's free, easy, and just another way we can go that extra step to make your shopping hassle free.
  • All NEW items, (Unopened/Factory Sealed) can be returned to any Just Press Play location within 14 days for a full refund.
  • New items must be in the same condition as when they were sold.
  • All refunds for NEW items will be refunded in the same method by which they were paid. 
  • All PRE-PLAYED items are guaranteed for 14 days against defects.
  • There are no cash refunds on PRE-PLAYED items.
  • All refunds on PRE-PLAYED items will be given in store credit. 
  • Pre-played Satisfaction Guarantee: If you buy any pre-played video game and decide that you do not like or want the game, you may bring it back to the store where purchased within 48 hours for the FULL amount you paid back in store credit (as long as it is in the same condition as sold).  Never again will you get stuck with a game you don't like! 

Guarantees:

  • All NEW accessories have a 14 day guarantee against defects.
  • All New Video Game Consoles have a Manufacturer's warranty and must be returned to the manufacturer.
  • All pre-played video games and accessories come with a warranty against defects for 14 days. Defective items will be replaced with the identical item. If the exact replacement is unavailable, the purchase price will be refunded as store credit only.
  • All pre-played video game consoles come with a 60 day warranty against defects. Defective products will be repaired or replaced with the same item. If the exact replacement is unavailable, the purchase price will be refunded as store credit only.

We Do Not Accept Returns Of:

  • Any product(s) returned more than 14 days from the date of purchase.
  • Any NEW product(s) that have been opened, used, or removed from their packaging.
  • Any product(s) not in its original condition as sold.
  • Any product(s) that is damaged, missing parts, or has been subjected to abusive use.
  • All store polices may change at any time, and are subject to manager approval.