Policies

In Store Returns:

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● All returns require the original receipt of purchase.
● All items may be returned within 14 days of purchase.
● All new items must be returned unopened and in saleable condition.
● All used items are returnable only for store credit.
● Excessive returns of used items may result in customers being disallowed future
returns.

Guarantees:

● Defective new items must be returned to the manufacturer under the terms of the
manufacturers own warranty or policies.
● All New Video Game Consoles have a Manufacturer's warranty and must be
returned to the manufacturer.
● All used video games and accessories come with a warranty against defects for
14 days. Defective items will be replaced with the identical item. If the exact
replacement is unavailable, the purchase price will be refunded as store credit.
● All pre-played video game consoles come with a 60 day warranty against
defects. Defective products will be repaired or replaced with the same item. If the
exact replacement is unavailable, the purchase price will be refunded as store
credit.

All store policies may change at any time, and are subject to approval from the current store manager on duty.

ONLINE ORDERS:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@justpressplayonline.com. Please note that returns will need to be sent to the following address: 2007 Lincoln Highway E, Lancaster, Pa 17602 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@justpressplayonline.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.